Developed by the National Coalition Building Institute, this process gives leaders skills to deal constructively with tough conflicts, enabling them to move disputing parties toward future cooperation. The skills practices in the NCBI Controversial Issue Process are applicable to every conflict situation, whether the controversy involves a labor-management dispute, a clash between different organizations, or a quarrel among coworkers. Note: Individuals who complete or have completed NCBI workshops may obtain credit toward the Building University of Iowa Leadership for Diversity (BUILD) certificate.